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January 7, 2012

12

Degree3 – Give Your Visitors Answers, not Forums

5 Awards. All Awardees Selected.

Degree3 - startup featured on StartUpLift for website feedback

Degree3 adds Q&A to each and every page of your site, allowing visitors to ask and answer questions directly in context and to find relevant answers quickly.

Target Audience: Site Owners.
Website URL: http://degree3.com


Feedback sought:

1) Visit http://degree3.com. What do you think the site is about? What are your initial impressions? Do you find the site to be trustworthy?

2) Visit http://joeldowns.com/, a site that is using the Degree3 Q&A plugin. Click the ‘Ask a Question’ button and ask a question. Is the process intuitive? What parts were confusing?

3) As a site owner or business, would you sign up to use the plugin? Why/why not?

4) When visiting other sites, would you want to see this Q&A plugin? Would you use it before using a forum?

5) Go to http://degree3.com/plans and review the features. Which features are most interesting? Which features would you pay for? Are there features that you think are missing?

6) Please share any additional feedback/comments you may have.

       
12
  1. [1]
    tthau2010
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    Points: 3889
    Rank: Level 11
    Has Helped 89 Startups
    ------------------
    Jan 7 2012

    1) Visit http://degree3.com. What do you think the site is about? What are your initial impressions? Do you find the site to be trustworthy?

    It is a site that provide service that allow user to ask question and allow user to answer question. For me the site is trustworthy, I can find all the detail such as how the site works, contacts, blogs, etc. 
    2) Visit http://joeldowns.com/, a site that is using the Degree3 Q&A plugin. Click the ‘Ask a Question’ button and ask a question. Is the process intuitive? What parts were confusing?

    It was easy and simple, i just need to type the question, name and email address. There is no part that is confusing for me.
    3) As a site owner or business, would you sign up to use the plugin? Why/why not?

    Yes, i definitely will sign up for it because i think it is important to know what my site visitor thought and if they have any question they can ask conveniently through the plugin. 
    4) When visiting other sites, would you want to see this Q&A plugin? Would you use it before using a forum?

    If the site is about selling products or providing some services, i would like to see the Q&A plugin so that I can conveniently ask my question and get the answer.
    5) Go to http://degree3.com/plans and review the features. Which features are most interesting? Which features would you pay for? Are there features that you think are missing?

    I would pay for the moderators, as I think it is important. I think rating is also a important feature, which allow the visitor to rate the answer so that we know what we answered has answered what the visitor asked. Also, we don’t want any repeating of question asked, if there is people who ask question that already asked, it can notify the asker about the question he/she ask already has a answer. The system can check through the percentage of similarity in the question to existence question. You must show a big different between free package and paid package so that the user know exactly what’s the difference and they willing to pay for it.
    6) Please share any additional feedback/comments you may have.

    The service you provide is very useful and convenience. i would intro it to my friends that has web site and it may help them out as well. I want to touch a little in your homepage, the layout design is simple and interesting, but the explanation about how your site works isn’t clear. I do not know what exactly the site is about at the beginning. I suggest you can add a slideshow in your homepage displaying how the it works with a step by step instruction. Or you can add the description about your site. I didn’t know that you are providing a plugin for the user until you told me to view other site that using your plugin. You should mention you provide an application that allow user to add the Q&A plugin in their site. It should be clear and straightforward. Also you can elaborate on how your Q&A plugin going to make the visitor willing to click on it and ask question. It can be a pop up box or a small notifier. Overall it is great and the feature you provide is very benefits for website owner. All the best and good luck.

    ?
  2. [5]
    dnofsinger
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    Points: 51
    Rank: Level 3
    Has Helped 2 Startups
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    Jan 9 2012

    1) Visit http://degree3.com. What do you think the site is about? What are your initial impressions? Do you find the site to be trustworthy?

    When I first opened this site, I thought that this might have been a social website, maybe competing against Facebook.  I got this from “Social Q&A” seemingly leaping off the site, my eyes were then pulled down to the bottom of my screen, as I saw some Q&A’s scrolling at that very moment.  Only when I looked up a few seconds later, did I realize that this was some sort of service for websites to have this plugin installed.

    2) Visit http://joeldowns.com/, a site that is using the Degree3 Q&A plugin. Click the ‘Ask a Question’ button and ask a question. Is the process intuitive? What parts were confusing?

    I thought the process was as intuitive as could be.  I clicked the button marked “ask a question” that takes me to another page, fill in the question field, my name, e-mail and “ask question” button.

    3) As a site owner or business, would you sign up to use the plugin? Why/why not?  As a site owner I would consider using the plugin.
    It depends.  If I had a social media site that people wanted to ask a simple question, sure.  If I had a site, repairing cars for example, where you have to drill down through 10 comments before you finally see how to fix your car, no, only a forum would be able to fulfill that need.

    4) When visiting other sites, would you want to see this Q&A plugin? Would you use it before using a forum?

    I don’t particularly care either way whether or not I saw this particular plug in.  I think that this product and a forum are built for two different types of sites, one being where you ask simple, easy questions (this product), and forums that get to the heart of something more detailed (computer repair, for example)

    5) Go to http://degree3.com/plans and review the features. Which features are most interesting? Which features would you pay for? Are there features that you think are missing?

    I think that the features that are most interesting are the FAQ Builder, and the Private Q&A.  These are also features that I would think be worth paying for.  I cannot think of anything that is missing.

    6) Please share any additional feedback/comments you may have.
    The website has a nice hip feel.  I think that it presents itself well as the “next generation of a forum”.  I found this a little bit confusing, as I felt that the product I was shown today was also not in direct competition with the forum format.

    ?
  3. [8]
    teshia18
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    Points: 75
    Rank: Level 3
    Has Helped 3 Startups
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    Jan 10 2012

    1) Visit http://degree3.com. What do you think the site is about? What are your initial impressions? Do you find the site to be trustworthy?
    The site seems to help those with websites retain customers by giving them an outlet to ask questions and seek answers to common inquiries.  My initial impression of the site is that it had a very clean layout and was not cluttered by a bunch of ads or unnecessary information.  I did find the site to be trustworthy, there were no grammatical errors which is common with fraudulent websites and there was a link there to connect with those on Facebook who like the site which was an extra reassurance that the site could be trusted.
    2) Visit http://joeldowns.com/, a site that is using the Degree3 Q&A plugin. Click the ‘Ask a Question’ button and ask a question. Is the process intuitive? What parts were confusing?
    I found the process of asking a question very easy.  The design of the Q&A board was very sleek, no clutter to confuse the user which is always a plus.  I did not feel as though the process was intuitive however I noticed that after the question was asked you could sign in on Facebook and share responses through there which was nice as it added that extra touch to the social experience.
    3) As a site owner or business, would you sign up to use the plugin? Why/why not?
    I would absolutely sign up to use the plug in if I were a site owner or business.  The plug in is very simple, has a clean and easy to understand interface which would enhance the user experience.  The only thing that I’m not quite sure that I like is that it opens in its own window and greys out everything in the background, I think the plugin would be better if it stayed on the same page instead of opening on its own.
    4) When visiting other sites, would you want to see this Q&A plugin? Would you use it before using a forum?
    I think I would rather see the Q&A plug in than visiting a forum.  Most forums are buried deep within the website that your visiting and can be difficult to find for users who are not familiar with where to look.  Granted the Q&A plugin could be the same way depending on where the business decides to put it but the interface is much more user friendly than the typical forum layout.
    5) Go to http://degree3.com/plans and review the features. Which features are most interesting? Which features would you pay for? Are there features that you think are missing?
    I think the Facebook registration option is the most interesting since this is the best way to get users to access the site.  Many sites require an additional user name and password to join but having everything centralized will make this process much easier.  The features that I would pay for would be the moderator and email answer notification features.  I think it is very important to have a moderator on a Q&A plugin to ensure everything stays clean for users who may be new to the site.  The email answer notification is also helpful because it will let the user know when their question has been answered instead of having to check back for updates.  The feature that is listed on there but says it is unavailable that I think would be most helpful is the Q&A generator.  Some users like to take things into their own hands when it comes to posting things on their site instead of relying on someone else to do it for them so I think this option would be helpful for those who would like to do so.
    6) Please share any additional feedback/comments you may have.
    The site layout is very clean and I did not find myself distracted by blinking ad’s or popups which was a huge plus.  I felt as though I could rely on this company because everything was neatly laid out and there were no visible grammatical errors that I found.  My best advice would be to keep the website operating smoothly like this and to not become one of the many service sites to bother their users with unnecessary ad’s or clutter.

    ?
  4. [9]
    siaminos
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    Points: 101
    Rank: Level 4
    Has Helped 4 Startups
    ------------------
    Jan 13 2012

    1) Visit http://degree3.com. What do you think the site is about? What are your initial impressions? Do you find the site to be trustworthy?

    I love the color scheme of the logo right off, but the white rectangle with the rounded edged just below the logo is annoying in that it cuts through some of the blue logo area.  To me it looks like a placement error.  The site looks professional and well maintained, but I feel like the white on off-white of the main body is a little visually off putting.  The solid logo and top portion of the page coupled with facebook likes, blog entries, and testimonials makes me feel as though the site is a legitimate business.
    2) Visit http://joeldowns.com/, a site that is using the Degree3 Q&A plugin. Click the ‘Ask a Question’ button and ask a question. Is the process intuitive? What parts were confusing?

    The process itself is intuitive, but when I clicked the “ask a question” button my first thought is “Am I asking a question about the whole site, one of these individual articles, both, or what?”  After the post I could immediately see my posted question and the process to answer other questions or post more was very easily solved.

    3) As a site owner or business, would you sign up to use the plugin? Why/why not?

    It would depend on the type of business that I was running on my website.  Something like a blog or DIY site, for example, seems like a great fit for this.  On a more formally styled website the Q&A sidebar might look a little out of place or tacky
    4) When visiting other sites, would you want to see this Q&A plugin? Would you use it before using a forum?

    It’s an interesting idea.  For general questions involving the website I’m on I might use this system, especially if there were quite a few questions already answered by other users.  For in depth analysis and commentary I would probably head to a forum specifically involving the subject matter at hand.
    5) Go to http://degree3.com/plans and review the features. Which features are most interesting? Which features would you pay for? Are there features that you think are missing?
    The moderation and FAQ builder both seem interesting.  I think the ability to answer questions myself would be worth paying for.  It seems as though both the Know and Share options are basically the same except for the moderation.  Why are some features not offered with any plan?

    6) Please share any additional feedback/comments you may have.

    Overall the site looks great and very professional!

    ?
  5. [10]
    chrispals1
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    Points: 127
    Rank: Level 4
    Has Helped 6 Startups
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    Jan 23 2012

    My first impression is a question and answer site. A second look is it is a question and answer app for your own site.

    I went to the site and clicked ask a question. It is extremely clear as to what to do. You could not make it any easier to ask a question.

    I would definitely use this plug in. I always read sites FAQ section and sometimes my question isn’t there. Also questions always get lost in blog comments or forums and never get answered. This is a really good idea.

    I would pay for a FAQ builder, and to answer questions. You could add a way to organize questions. People could post questions in certain categories. On a tech site it could have a computer section, tablet section, cell phone section etc.

    ?
  6. [11]
    Erik
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    Points: 104
    Rank: Level 4
    Has Helped 4 Startups
    ------------------
    Jan 24 2012

    1) Visit http://degree3.com. What do you think the site is about? What are your initial impressions? Do you find the site to be trustworthy?
    Looks professional, it looks like a site about a widget for websites that add a box for users to add questions and answers. I like the idea and the software looks pretty good. Yes it looks trustworthy.
    2) Visit http://joeldowns.com/, a site that is using the Degree3 Q&A plugin. Click the ‘Ask a Question’ button and ask a question. Is the process intuitive? What parts were confusing?
    It’s pretty intuitive and simple, I just would like to be able to do so anonymously without the need to login with facebook or providing an email.
    3) As a site owner or business, would you sign up to use the plugin? Why/why not?
    Yes, it’s free, it seems to be a pretty nice idea, I don’t see any  annoying ads coming up with it, so it looks like 0 disadvantage.
    4) When visiting other sites, would you want to see this Q&A plugin? Would you use it before using a forum?
    Yes, I’d probably do, but I don’t think it can replace a forum.
    5) Go to http://degree3.com/plans and review the features. Which features are most interesting?
    Search of course
    Which features would you pay for?
    API Access

    Are there features that you think are missing?
    Letting the user decide if he wants to be mailed in case someone answer his question, I assume this may be implemented already, but I didn’t see any explicit mention to it, if it’s there, letting the user know would be a nice feature.
    6) Please share any additional feedback/comments you may have.
    Another feature that may be nice is to show the name or even the facebook picture of the person that made the question, as it’s facebook linked and it aims for page retention, if the user sees someone he knows or interests him it may keep him in the page for a little more.

    ?
  7. [12]
    yssence1
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    Points: 758
    Rank: Level 7
    Has Helped 25 Startups
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    Feb 26 2012

    1) Visit http://degree3.com. What do you think the site is about? What are your initial impressions? Do you find the site to be trustworthy?
    The site is a very clean and fresh looking site. The site is for people to ask questions and to answer other people’s question if they have the answer to it. This site seems very trustworthy.

    2) Visit http://joeldowns.com/, a site that is using the Degree3 Q&A plugin. Click the ‘Ask a Question’ button and ask a question. Is the process intuitive? What parts were confusing?
    I went to the website and clicked on “Ask a Question”  button. The process was very easy to understand and I had no problems asking a question and getting an answer.

    3) As a site owner or business, would you sign up to use the plugin? Why/why not?
    If I was a site owner or a business owner I would most likely use the plugin because I think it would be a useful tool to have for my business.

    4) When visiting other sites, would you want to see this Q&A plugin? Would you use it before using a forum?
    Yes I would use this site before using another forum. I think this is more helpful then other forums that I have been too.

    5) Go to http://degree3.com/plans and review the features. Which features are most interesting? Which features would you pay for? Are there features that you think are missing?
    When I went to look at all the features I was really surprised to see how much the site offered. These features are great and I would not change anything or add anything. I think the features are more than enough.

    ?

Comments are closed.