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February 23, 2011

10

Rezgo – Powerfully Simple Tour & Activity Booking System

5 Awards + 2 Bonus Awards. No Awards Remaining.

Rezgo - StartUp Featured on StartUpLift

Rezgo helps tour and activity businesses accept on-line bookings, keep track of customers, and manage their business better.

Target Audience: B2B – Businesses who offer tours and activities and want to accept on-line bookings.
Website URL: http://www.rezgo.com


Feedback sought:

  1. Visit http://www.rezgo.com. From the content of the home page, do you know what Rezgo is and who it is for?
  2. How much does Rezgo cost? Was it easy to find this information?
  3. How do you integrate Rezgo with your website? Is this information clear and understandable?
  4. Please take a moment to complete the sign-up process. How easy was the sign-up process?
  5. You should have received two emails from Rezgo. How useful/relevant were these emails?
  6. If you have seen websites that offer similar services to Rezgo, how would rate the Rezgo website as it compares to these other services?

About Rezgo:

Rezgo is a cloud based software as a service designed specifically for small businesses who offer tours and activities. Companies who use Rezgo include bike tours, guided city tours, kayaking tours, daily excursions, and other scheduled activity operators. Rezgo provides member companies with a professional, easy to use, and search optimized customer booking engine that can be fully co-branded to match their website. Using this white label booking engine, travelers can book their tours and activities from Rezgo members in real-time. Rezgo members can even connect their booking engine with any one of over a dozen Global payment gateways to receive their credit card payments instantly. Rezgo also provides a point of sale interface for back-office or agent bookings, powerful inventory management features, integration with social sharing, a Facebook App, built resale and affiliate marketing tools, and access to the Rezgo industry leading XML API.

For developers, Rezgo provides access to the complete front-end booking engine as an open source package. This full featured booking interface connects with the Rezgo XML API and provides developers with a fully functional starting point for innovation and integration.

       
10
  1. [1]
    greatfeedback4u
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    Points: 10708
    Rank: Level 14
    Has Helped 132 Startups
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    Feb 23 2011
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    From the content of the home page, do you know what Rezgo is and who it is for? I…
     

    Only authorized users may view the content of this feedback.

  2. [2]
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    Points: 725
    Rank: Level 7
    Has Helped 13 Startups
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    Feb 23 2011
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    Feedback sought: Visit http://www.rezgo.com. From the content of the home page, do…
     

    Only authorized users may view the content of this feedback.

  3. [3]
    greatfeedback4u
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    Points: 10708
    Rank: Level 14
    Has Helped 132 Startups
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    Feb 23 2011
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    Sorry!  A few more little details for your Support page: First, I finally noticed that you do have a link…
     

    Only authorized users may view the content of this feedback.

  4. [4]
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    Points: 10877
    Rank: Level 14
    Has Helped 216 Startups
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    Feb 23 2011
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    Visit http://www.rezgo.com. From the content of the home page, do you know what Rezgo is and who it…
     

    Only authorized users may view the content of this feedback.

  5. [5]
    Stephen Joyce
    Feb 23 2011
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    Wow, thank you for your comments.  It’s wonderful to get such a detailed and thoughtful response.  I think you are right that the KISSInsights popup may be slowing down the page, the other responses seem to point to this too.  We’ll definitely remove it.  I like your suggestion about the “test booking” note.  I think that may be something we add to the “Thank you for signing up” page once you’ve completed sign-up.  I’ll take some time to go through your response in detail and I appreciate your thoroughness.

  6. [6]
    Stephen Joyce
    Feb 23 2011
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    Thanks for the feedback.  I’m definitely getting the message that the home page has too much information on it.  I appreciate your comparison with SuperSaaS, I will take a look at the site in more detail and see if what we can do to speed up the site.  Also, I will follow up with Dev to see why the email is so delayed.

  7. [7]
    Stephen Joyce
    Feb 23 2011
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    Some great feedback.  So as not to unduly affect additional feedback, I’ll summarize after all the comments are in.  Thank you for your thoughtful response, this is immensely helpful.

  8. [8]
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    Points: 725
    Rank: Level 7
    Has Helped 13 Startups
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    Feb 23 2011
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    No problem! Also, this may sound somewhat finicky.. but "Who are we?" sounds much weaker in identity and conveys…
     

    Only authorized users may view the content of this feedback.

  9. [9]
    Stephen Joyce
    Feb 23 2011
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    Not finicky at all, that is great feedback.  I wouldn’t have thought about it.  I think you’re right though, it does sound better. 🙂

  10. [10]
    Stephen Joyce
    Feb 23 2011
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    I liked your feedback about the map.  We changed it to remove the “You” since it seems to imply that it is an actual position.  I replaced it with “Your customers are looking for you.” and adjusted the content at the bottom of the graphic.  I think it makes more sense.

  11. [11]
    jessicafry
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    Points: 1775
    Rank: Level 9
    Has Helped 33 Startups
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    Feb 23 2011
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    1. Visit http://www.rezgo.com. From the content of the home page, do you know what Rezgo is and who it…
     

    Only authorized users may view the content of this feedback.

  12. [12]
    greatfeedback4u
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    Points: 10708
    Rank: Level 14
    Has Helped 132 Startups
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    Feb 23 2011
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    You're very welcome, and I'm so glad it was useful!
     

    Only authorized users may view the content of this feedback.

  13. [13]
    Latasha
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    Points: 8628
    Rank: Level 13
    Has Helped 171 Startups
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    Feb 24 2011
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    Visit http://www.rezgo.com. From the content of the home page, do you know what Rezgo is and who it is for?…
     

    Only authorized users may view the content of this feedback.

  14. [14]
    StartUpLift
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    Points: 5267
    Rank: Level 12
    Has Helped 1062 Startups
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    Feb 24 2011
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    $5 awarded to greatfeedback4u.
     

    Only authorized users may view the content of this feedback.

  15. [15]
    StartUpLift
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    Points: 5267
    Rank: Level 12
    Has Helped 1062 Startups
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    Feb 24 2011
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    $5 awarded to UI Professional.
     

    Only authorized users may view the content of this feedback.

  16. [16]
    StartUpLift
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    Points: 5267
    Rank: Level 12
    Has Helped 1062 Startups
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    Feb 24 2011
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    $5 awarded to zeke2100.
     

    Only authorized users may view the content of this feedback.

  17. [17]
    ecco
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    Points: 175
    Rank: Level 5
    Has Helped 3 Startups
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    Feb 24 2011
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    1. Visit http://www.rezgo.com. From the content of the home page, do you know what Rezgo is and who…
     

    Only authorized users may view the content of this feedback.

  18. [18]
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    Points: 2625
    Rank: Level 10
    Has Helped 49 Startups
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    Feb 24 2011
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    Visit http://www.rezgo.com. From the content of the home page, do you know what Rezgo is and who it is for?…
     

    Only authorized users may view the content of this feedback.

  19. [19]
    StartUpLift
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    Points: 5267
    Rank: Level 12
    Has Helped 1062 Startups
    ------------------
    Feb 25 2011
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    $5 awarded to jessicafry.
     

    Only authorized users may view the content of this feedback.

  20. [20]
    StartUpLift
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    Points: 5267
    Rank: Level 12
    Has Helped 1062 Startups
    ------------------
    Feb 25 2011
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    $5 awarded to Latasha.
     

    Only authorized users may view the content of this feedback.

  21. [21]
    StartUpLift
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    Points: 5267
    Rank: Level 12
    Has Helped 1062 Startups
    ------------------
    Feb 25 2011
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    $5 awarded to H_game.
     

    Only authorized users may view the content of this feedback.

  22. [22]
    StartUpLift
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    Points: 5267
    Rank: Level 12
    Has Helped 1062 Startups
    ------------------
    Feb 25 2011
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    $5 awarded to ecco.
     

    Only authorized users may view the content of this feedback.

  23. [23]
    Stephen Joyce
    Feb 25 2011
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    Thank you everyone for your excellent feedback.  We have already started to incorporate some of the changes that you have mentioned, like reducing the amount of text on the home page, making the logo clickable in the sign-up, changed the home page image, fixed the broken featured member links, removed the sign-up from the menu… and a bunch of other things.
    Whew! I am really impressed with the service, I will be recommending this service to everyone that needs user feedback for their new web (or existing) web projects.  It’s been a pleasure.

  24. [24]
    jessicafry
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    Points: 1775
    Rank: Level 9
    Has Helped 33 Startups
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    Feb 26 2011
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    I'm glad you could put some of our feedback into action, Stephen, and thanks for spreading the word.  It is…
     

    Only authorized users may view the content of this feedback.

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