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January 14, 2011

Sunbeam Software – Self-Service Dynamic FAQ System

SunBeam Software - StartUp Featured on StartUpLift

Enable your customers to find answers without having to call or email your help desk.

Target Audience: Website owners whose customers have lots of question.
Competitors: SalesForce.
Website URL: http://www.SunbeamSoftware.com


Feedback sought:

  • Visit homepage at http://sunbeamsoftware.com. Do you undertsand what the product does?
  • Click on the FAQ link and play with the product. How does it work from the end users perspective.
  • What do you think would be a good market to target with this product?

About Sunbeam Software:

Sunbeam software helps reduce support expenses with its Answer Center. The Answer Center is a “smart” FAQ system that lets your customers find the right answers more quickly and more efficiently before they contact your helpdesk.

Key benefits of Sunbeam Software:

  • Works in the “cloud”, no installation, no updating
  • Very easy to integrate the Answer Center widget into your current website (2 lines of javascript)
  • Powerful search algorithms ensure that your customers always get the right answer to their question
  • Monthly subscription, no money up front

Here is a short video on how Sunbeam works:

       

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