CaptchaMonster – For Captcha Haters

11 thoughts on “CaptchaMonster – For Captcha Haters”

1. Visit https://captchamonster.com, What do you think the site offers?

   The site offers some application which can be used to fill captchas,thereby helping people with eyesight problem and also saving time of normal people who spend time filling those stupid captchas.

   Where would you click to download the product?

   On the download on the top of the webpage, or the link at the bottom of the page.

   Where would you click for contact information?

   In the first glance, NO IDEA.Then clicked on FAQ. Then due to experiance, i looked at the bottom and found , ‘support’.

   Would you sign up for a free trial? If not, why?

   YES and everyone will. I signed up even before i saw this question because everyone is fedup with captachas everywhere.

   Please share any additional feedback/comments you might have.

   1)Will this work with the chat clients like the yahoo messenger? because you say that this work only with firefox.

   2)As on now, Internet explorer is the most widely used browser, So i suggest your app should be made to support IE.

   3)The idea behind captcha is to restrict bots, will this app be a hinderance to them? If this is hundred percent succesful You can use this even to flood the gmail.

   4)It seems that you are only concerned with text captchas, the emerging trends in captachas include image captchas, video captchas and even a new research on context oriented captchas (cortcha). It will be helpfull if you can extend your app to these areas.

   5)When I click on members, it asks for ‘authorization’ it seems to be a little confusing ,you may use sign in.

   6)Support or contact us may be given at the top, its cannot be noticed easily, since at the bottom of the page and in a small font.

   7)Overall the site looks cool and good design, colours etc, a small suggstion, you may take a look at the ‘monster’ a lil awkward may be its better if you can find another monster 🙂

   8)No mention about how much we have to pay to use this service.

   9)The testimonials seems not to be real.

   10)A bit confusing when you dont see the download link when you click ‘download’ tab, doubts like “from where wil you get the app even if you register” (this is temporary though)

2. $5 awarded to Sanjay.

3. Hello Sanjay,
   Thank you for such a comprehensive feedback!
   “Where would you click for contact information?
   In the first glance, NO IDEA.Then clicked on FAQ. Then due to experiance, i looked at the bottom and found , ‘support’.”
   The links in the footer will be bigger and within a few days there will be “Contact” button in the top menu.
    
   “1)Will this work with the chat clients like the yahoo messenger? because you say that this work only with firefox.”
   Captcha Monster is intended to work solely with web browsers and thus we don’t even plan to create a version which could work with chat clients.
    
   “2)As on now, Internet explorer is the most widely used browser, So i suggest your app should be made to support IE.”
   We do realise that IE is still the most popular and hence when we see some interest in the product, we will release an IE version.
    
   “3)The idea behind captcha is to restrict bots, will this app be a hinderance to them? If this is hundred percent succesful You can use this even to flood the gmail.”
   Spammers and other internet criminals have their own tools which they use to defeat CAPTCHA. This is a sad fact that ordinary users have to still prove that they’re humans, while high volume spammers use automated mechanisms to decipher CAPTCHA.
   This is the whole idea behind Captcha Monster – to help humans with filling more and more difficult CAPTCHA.
    
   “4)It seems that you are only concerned with text captchas, the emerging trends in captachas include image captchas, video captchas and even a new research on context oriented captchas (cortcha). It will be helpfull if you can extend your app to these areas.”
   Currently the most popular and annoying CAPTCHA is reCaptcha. A project which helps digitilise books serves more than 100 000 000 images each day which very often prevents humans from submitting a form.
   We know that each week some brilliant inventor creates a new form of CAPTCHA and thus if any of these ideas becomes popular enough, we will be ready to teach Captcha Monster solve it.
    
   “5)When I click on members, it asks for ‘authorization’ it seems to be a little confusing ,you may use sign in.”
   We will place a sign up link on this page.
    
   “6)Support or contact us may be given at the top, its cannot be noticed easily, since at the bottom of the page and in a small font.”
   Please, look at the first answer.
    
   “7)Overall the site looks cool and good design, colours etc, a small suggstion, you may take a look at the ‘monster’ a lil awkward may be its better if you can find another monster “
   We really like our monster and we don’t plan to get another 🙂
    
   “8)No mention about how much we have to pay to use this service.”
   Basic pricing information can be found in FAQ and the full pricing plans can be found in the members’ area in the “Renew” section.
    
   “9)The testimonials seems not to be real.”
   People we asked for feedback were really excited with the product 🙂
    
   “10)A bit confusing when you dont see the download link when you click ‘download’ tab, doubts like “from where wil you get the app even if you register” (this is temporary though)”
   We will add more detailed explanation to this page.
    
   Thanks for the feedback,
   Captcha Monster

4. Feedback sought:

   Visit https://captchamonster.com, What do you think the site offers?
   

   At first, I didn’t know what you were referring to as CAPTCHA, but I do understand now. It is that box where you have to type in the letters to verify you aren’t a bot.

   Where would you click to download the product?
   

   There is a download tab (and link on homepage) to register for a free trial, and that gets you started. It is a FIREFOX add on.

   Where would you click for contact information?
   

   The support link is at the bottom of the page. Very small. I wish there was a navigation tab at the top of the page that says CONTACT US. The MEMBERS tab is confusing. Why don’t you just say sign in?

   Would you sign up for a free trial? If not, why?
   

   I would. CAPTCHA Monster sounds cool. Only downside is that if you don’t register a lot then you don’t really experience how much time and effort is saves you. People that don’t encounter CAPTCHA on a daily basis will not understand the value as much as those who do run into them more often.

   Please share any additional feedback/comments you might have.
   

   Captcha Monster mascot looks ok. Testimonals going down the page works well for you.
   I don’t like how the A in line 1 and the O from line 2 run into each other. Needs space between them to not look glitchy.

   I wish you have emphasized selling points, rather than have 5 paragraphs to read. Since you have so much to read, people will only read the bold text, and colored (maybe). The purple text stands out, but the green text is glossed over.

   I would recommend that you take an actual scrreenshot or show the Captcha box (on homepage) like we typically see it on a registration page, so it leaves no confusion about what you are talking about.

   One more thing about your business model. If you are the only company that fulfills this need, I recommend you offer it free. Sounds counter-intuitive, right? Well, how long do you think Google and Facebook offer their services as free? Answer: as long as they needed to get a solid revenue generating plan in place. I just don’t believe this idea in its current phase is worth paying for. If I was dyslexic, then it may be different. I’d be interested in hearing how many dyslexic people there are that use computers. That’s a starting point.

   Now think about this – your service sounds like a get-around for CAPTCHA boxes, but then why can’t someone just upgrade bots with your service and make CAPTCHA boxes obsolete altogether? It sounds like if you are the service that takes the CAPTCHA boxes down, then you might want to come up with an alternative that is DYSLEXIC friendly to replace CAPTCHA boxes. If every registration form started using your alternative, then thats where you would make the revenue.

5. Visit https://captchamonster.com, What do you think the site offers?
   It offers an addon and a monthly service for Firefox that converts the Captcha image to text.
   Where would you click to download the product?
   On the “Download” link on the navigation bar. Which is also quite easy to find.
   Where would you click for contact information?
   My first intuition is to look for a contact link somewhere. However since there isn’t one I looked in FAQ’s, there I found a statement to use the support link. Once I found the support link at the bottom of the home page and clicked it I was now able to contact help, information, etc. This should be more obvious.
   Would you sign up for a free trial? If not, why?
   Yes I would and did sign up for the trial. However I never received my confirmation email. I did use support and sent an email stating this fact.
   Please share any additional feedback/comments you might have.
   I was a little disappointed that I could not find the price for the monthly subscription. Finally I did find it in the FAQ’s. Then I was disappointed that it was $4.99 a month. I had thought that it might have an initial cost but not a monthly. I understand that it is a constant server use that creates that need.
   Overall I love the concept of this addon, thanks!

6. Visit https://captchamonster.com, What do you think the site offers?
   The site seems to offer help to those who struggle with human verification systems. According to the site, t is an easy-to-use, innovative Firefox add-on that completes CAPTCHA tests without you even asking it to. The add-on was designed with people who suffer from dyslexia and/or sight problems in mind, but also extends to those who are just plain fed up of having to prove they are not a site-hacking machine.

   Where would you click to download the product?
   The “Download” link in the middle of the navigation bar was fairly obvious.

   Where would you click for contact information?
   It took me a while to figure out your contact information. It’s at the bottom of the pages under “support”.

   Even more misleading was your response regarding contact informtion on FAQ page :

   My question has not been answered. What should I do?
   Please contact our support department. Then we can add your question to this page!
    
   Why not include the contact information here itself or provide a link? I think not being able to easily find contact information is a huge deterrence and completely discourages me from trying out your product. It tends to “dilute” that trust factor.  I think you should show your support email address and phone number as well, instead of simply a contact form. This will help your conversion rate as well.

   Please share any additional feedback/comments you might have.

   I wanted to check out your addon, so I went ahead and submitted my email. I hate having to go through this two step confirmation process just to install an addon.

   The email I received was not professional looking and had a typo. You might want to fix the spelling of “registration”. Also instead of saying Click below to finish the regitration for your free trial! ” why not make the whole sentence clickable and say “Click here to….” instead of including a click here below.

   The installation process was very easy. I tried the addon on a few sites and I was pleasantly surprised how easy you’ve made to solve those captchas. The process you have developed to get to this point really does not do justice and I strongly recommend improving/streamlining the steps and making it as easy as possible for people to try your plugin.

   Also, I think the testimonials on the site is a great idea. Well done.
    

7. Visit https://captchamonster.com, What do you think the site offers?
   Your site seems to help peple with solving those mystery words that one must type into to continue with a site to proove that you are a human being.
   Where would you click to download the product?
   You clearly labeled the second tab as download so I would click there are follow the proceeding directions. Following the site I wold enter my email address and recieve a conformation and click to down the product for a trial period. If I was satisfied with the product I could purchase the service on a monthly basis peding I have firefox as a web browser.
   Where would you click for contact information?
   You have a support “word” at the bottom of the page and once clicked on you could contact the support for your site. I It was a little tricky to find being that it was so small. In addition to that most sites use support and contact as two separate categories.  I would like to have a seen a number to contact being that at times companies are not so efficient at emailing people back in a timely fashionl.
   Would you sign up for a free trial? If not, why?
   I would use this product if I was doing a lot a registration.
   Please share any additional feedback/comments you might have.
   I must say that most people don’t do that much registration on a daily basis to have a monthly subscription to your site being that all your site is offering. This may sound odd but visually I would like to see even spacing within the content box with the tabs, it just makes it look even and uniform. I really liked your picture that you paired with you site and the font is a great swith and it goes great with the site. I find the top of the background to be a little distracting and uncessary. I understand the look that you were going for but since you have an interesting font and great pic at the top I find it unncessary. When it comes to the turtorial I would just like to see the screen shots bigger instead of clicking on them and waiting to see them larger.  A nice toturial video would have also been nice to see on your site. People might be attracted to your site if they could see how you site works. I would aslo consder having a what peple are saying section as not to visually fight what to read on your pages. I really liked the balance and usage of the colors on your site. Great site.

8. Visit https://captchamonster.com, What do you think the site offers?

   Captcha Monster is a Firefox add on which completes CAPTCHA tests for you. It sounds like it was originally designed for those with dyslexia and sight problems but can be used by anyone who wants to save time and hassle of filling in CAPTCHA tests.
    

   Where would you click to download the product?

   On the top navigation bar by clicking on the button “Download”.
    

   Where would you click for contact information?

   I would click the “support” link right at the bottom of the page and then fill out the contact support form. The “support” link however is very small and not that easy to find.
    

   Would you sign up for a free trial? If not, why?

   Yes I definitely would. I get sick of filling out CATCHA tests and some of them are really tricky and hard to make out. However I would only sign up because it’s free.
    

   Please share any additional feedback/comments you might have.

   1. I’m not too fond of the logo/mascot/monster. I think the monster and font used looks a little too childish and Halloween looking, however I do like the name “Captcha Monster”.
    
   2. Are you looking at expanding to support other platforms like Internet Explorer? If not I think it would be a good idea otherwise you are restricting your market solely to Firefox users.
    
   3. I like the testimonials down the side bar on the home page.
    
   4. I can’t find a full price list. On the “FAQ” page I found a question that said “How much does it cost?”. This shows me two options and a monthly price but then it states that if you pay in advance for 3 months or 12 months you will receive a discount. However I can’t find how much exactly you save by doing this. I wouldn’t be keen on paying $4.99 a month however if I could pay for a whole year and only pay $2.50 a month then I would be more likely to sign up. Although if I can’t find this information easily I will more than likely just leave the site. I think it would be a good idea to have a page with plans and pricing options. On this page you can also have a link to the free trial account.
    
   5. I like that you can pay with PayPal however it would be nice to have the option of paying with credit card also.
    
   5. When I clicked on “Members” I was taken to a page that said authorization. Is this like a sign in? If so I think it would be less confusing if you called it “Members Log In” or “Members Sign In”.
    
   6. I really like the “Tutorial” page. I think it’s simple and easy to follow and the pictures are fantastic.
    
   7. I like the concept of Captcha Monster but I’m not sure everyone is willing to pay for this add on just yet. For example I don’t like captcha’s but at the moment I’m not prepared to pay $4.99 a month just to not fill them out. I think people with dyslexia and sight problems would be willing to pay however people just annoyed by them or trying to save time may not be willing to pay.

9. What do you think the site offers?
   Your site offers a Firefox add-on that solves captchas.
    
   Where would you click to download the product?
   I would click Download in the navbar. You also have a link to the download in the last paragraph of your home page.
    
   Where would you click for contact information?
   There’s a small Support link on the bottom of the home page which leads to a contact form. Other than that, I don’t see any direct contact info. I have to say that if I’m going to be paying for a service, I’d expect to see a mailing address, email address, phone number, and possible live chat option. It’s one thing to just have a contact form if you’re offering a free service, but you have to step up the level of support when people are paying.
    
   Would you sign up for a free trial? If not, why?
   Personally, I don’t have that much of a problem with captchas. They’re a little annoying, but I can usually figure them out. So I might download your add-on if it was free, but I certainly wouldn’t download it if I had to pay for it. Since I know that you’re only offering a free trial, after which I would have to pay, I would not download your add-on.
    
   Please share any additional feedback/comments you might have.
   I’ll start with the home page, which is really cute. I love your logo (the captcha monster), your colors (green and purple make one think of monsters), and your design with the captcha puzzles on your wallpaper.
    
   I suspect some people will tell you that you have too much info on your home page. I would disagree with that. There’s nothing wrong with making your home page a sales page as long as you do it well. Marketing research shows that people will scroll down if you hook them in right away and they want to read what you have to say. I think you do a great job of hooking people in with your headline and your first couple of paragraphs. You present a problem that visitors can immediately relate to and then go on to tell them how your add-on can solve it. That’s a classic sales strategy, and I think it works well here.
    
   The only thing I don’t like about your home page is the testimonials. Because you use avatars to illustrate these quotes, they come off looking fake, like something you invented. I understand that you can’t always get actual photos of customers, but you shouldn’t substitute cartoon avatars. In the absence of real photos, it’s better to just display the quotes without any kind of accompanying visual. That would look more professional, I think. Another option if you want to show public support for your product would be to display all the folks who “like” you on Facebook.
    
   A few small points about the home page: Why is your headline enclosed in a single quote? If you’re using American English, it should be a double quote. However, I’d suggest you eliminate quotation marks entirely. It’s not necessary in a headline like this. It just looks awkward. Also, I’d consider replacing the captcha you currently display on your home page with a more difficult captcha. The one you currently display is pretty easy to decipher. I’ve seen a lot that are quite a bit harder. I think you should display one of the more difficult ones to remind people just how tricky those things can be!
    
   Moving on to your Download page, I find myself wondering how long the free trial period is and exactly how much this is going to cost after the trial is over. I would never download something with a free trial period if I didn’t know those two things.
    
   On the Tutorial page, I love the first six set-up steps with the expandable screenshots. You do a wonderful job of walking people through the installation process! However, the next two steps seem to be more of a screenshot tour than actual tutorials. That is, they give me a preview of what your add-on looks like in action, but they don’t really teach me how to use it. I’m sure I could figure it out, but I suppose some people might not be able to, especially considering that people who have great difficulty with captcha may be people who are elderly or have vision problems and thus might have a hard time with new apps.
    
   Your FAQ seems to be a mix of tech support questions and more basic pre-sale questions. I would separate these if possible. You don’t have to create two separate pages, but you could at least have two sections on the page, one titled “Support” and one titled something like “Captcha Monster Q&A” or “What Is Captcha Monster?” or something similar. Also, I see that here you finally address some of the questions about cost. However, you still don’t tell me how long your free trial period is, and I’m still left with unanswered questions about how your subscription system works. For instance, how can you charge monthly but also per captcha? What if I need to solve more than 95 captchas in a day? What would you charge me then? Do you autorenew, or do I have to renew every month? What is your “generous discount”? I’d suggest that you be more upfront about the length of your trial period, your billing methods, and your discount rate. I’d also suggest that you consider either charging per captcha or per month but not both. If you’re going to continue charging per captcha, then there needs to be a plan that bridges the gap between 25 captchas a day and 95 captchas a day (maybe a plan that allows for 50 captchas a day)? You also need some kind of unlimited plan for people who will be solving more than 95 captchas a day. And, honestly, all this pricing info needs to be available either on the Download page or on a separate pricing page. You shouldn’t be hiding it here in the FAQ.
    
   My last stop was the Members page, but of course I could not sign in without registering. I notice that you don’t have a log-in on your home page. I’d add one so that people can sign in directly from the home page and don’t have to take the extra step of clicking on Members first.
    
   Bottom line: I think you have a good idea and a nice site. However, you should clarify some things about your pricing. Also, I’m wondering why your add-on is only for Firefox. I like Firefox, but there are lots of people out there who use other browsers. You’re really limiting yourself by restricting your add-on to Firefox users only.

10. $5 awarded to Latasha.

11. $5 awarded to zeke2100.

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