A great way for any business to quickly and easily start taking reservations online.
Target Audience: Restaurants.
Website URL: https://www.SeatSimple.com
Feedback sought:
Imagine you’re a business owner who operates a business that takes reservations or appointments.
- Visit https://www.SeatSimple.com. Spend no more than 5-10 seconds on the home page.
- Is it immediately clear what the site is about?
- What do you find bothersome? What do you like?
- What do you think of our pricing?
- Would you sign up for a free trial? If not, why?
- Please share any additional feedback/comments you might have.
About SeatSimple:
SeatSimple gives businesses the ability to quickly and easily take reservations online from their website and Facebook page.
When a reservation is made, SeatSimple acts as an intermediary, calling the business to make the reservation, then confirming with the customer via text message or email. Along with the confirmation message, SeatSimple includes a customized promotion which increases average sales per customer.
Best of all, business only pay 99 cents per confirmed customer. This means businesses only pay for paying customers walking through their door. With the average calculated spending increase per promotion being over $5, SeatSimple makes sense, even for businesses operating on the slimmest of margins.
Is it immediately clear what the site is about?
What do you find bothersome? What do you like?
What do you think of our pricing?
Would you sign up for a free trial? If not, why?
Please share any additional feedback/comments you might have.
When first viewing your site it is not immediately clear as to what you are selling/promoting. Since you are focusing on restaurants a visual such as a couple at a restaurant enjoying a meal would be helpful.
The site needs more bullet points upfront stating immediatly how you can help them increase profits. How it is done, etc.
I do not like having to read everything to find out what you do. Once again, you need bullet points. Also some visual stimulas that makes me want to read more. Very bland look to website.Â
$.99 is a lot on a per seat basis. I’ve worked and managed the front end of restaurants. Better chance of getting restauranteurs to use your site if you max. the amout to $5.00 per reservation. I know you need to make money too, but I personnally wouldn’t use you unless the priceing was lower. Perhaps $.50 per seat, and at that a lot of restaurants will just see you as someone wanting to eat their profits.
I am assuming that you provide a link from the restaurants website to your reservations site for free. The restaurant then pays you for the seats that are reserved. What do you do for cancelations? Does your free trial mean that the restaurants do not have to pay for the reservations made for two weeks, or do you just provide the link for free?
I would probably sign up for a free trial, figuring if I didn’t get an increase in reservations I could just cancel you, no harm done.Â
I don’t know how you plan on getting restaurants to your website, but you need more visual to keep them there. More positive hype on what you can do for them. Do a trial market in a large city and use the positive feedback on your home page. Use the negative feedback to improve your business model.
Thanks for the great feedback skgsue. Good points about UX/UI. We’ll be taking them in to consideration for our next site update.