UserEcho – New Way To Listen And Engage Your Customers

18 thoughts on “UserEcho – New Way To Listen And Engage Your Customers”

1. Visit https://userecho.com. Spend no more than 5-10 seconds on the home page. What do you think the site is about?

   As defined on homepage, it is a new way to listen and engage your customers.

   Now go back to the site and comment on various elements of the site.

   When I get to the FAQ page of site, I lose my navigation buttons at top and have to use “Back” on my browser, would like to have navigation buttons on FAQ page.  I see a How it Works under the Tour page, but I had no idea it was here.  You need a link to this section clearly linked to your homepage so people can see this without having to search for it. Screenshot on blog is too small to read.  What is the point of even having this here if it is not to be able to clearly read it and understand its purpose here.  I don’t think it has a real purpose.  Remove it.

   What do you find bothersome? What do you like?

   Bothersome – well I read it is a new way to engage and listen to customers but I don’t see a “how it works” on the homepage.  That is my next natural question.  I don’t want to try something that I am not familiar with.  You really need a How it works video or button to walk me through the process.
   I like the people and smiling face on homepage. I like how you have pictures of the team up.

   Visit https://userecho.com/whatisit/. Is it clear that the service has a website?

   Visited.  Back on the Tour page. I don’t understand your question here.  I am on the userecho website.  So not understanding what you are looking for here.

   Would you sign up for a free trial/free account? If not, why?
   
   At this point, no.  From what I’ve seen so far, you have not demonstrated a need that it solves in my life.  I think you need to engage your audience in a way that it pulls them into a real world problem that your website/software solves easily.  I am still not sure how your service truly works, and I’ve been on every page already.  So what does that tell you about the message you currently have on your website?  It should say that your message is not clear and concise and easily understood.

   What do you think of the sign up process?

   Very easy and simple.

   Please share any additional feedback/comments you might have.

   Actionable suggestions:
   1. Get out a piece of paper and clearly write out the message you want every visitor to understand.  You need to clearly convey this message on the homepage.  No theoretical, all practical.  You need to explain how your service solves a problem in my life. If you are about getting feedback from visitors, then clearly say on your homepage – “Getting Feedback For Your Website”
   2. Add a button to homepage to link to “How it Works” Page
   3. I don’t see how “70,136 people have submitted 26,136 ideas and cast 495,378 votes but what do you think?” adds any value on your homepage.  It means nothing to me – the visitor who knows nothing about your brand.  It actually confuses me as to why you are telling me this. 
   4. You need your brand identitiy (logo) in top left corner, instead of middle left.  This is first place people look when opening up your site.
   5. Selling points: Capture customer ideas – good; answer and implement – good but not concise enough because that is the action of the website owner but User Echo doesn’t actually do this service.  Only list your selling points on your homepage. Do you believe user echo enables clients to answer and implement faster?  then say that.
   Check for important feedback – drop important, check for feedback is more concise; enjoy your growing business has nothing to do with your service.  That is an action of the client and needs to be removed.
   5.

2. Thanks for valuable feedback

   You are logged in our system under the name zeke2010

   Do you mind if we place your feedback in our system on your behalf and continue the dialogue?

3. $5 awarded to zeke2100.

4. Spend no more than 5-10 seconds on the home page. What do you think the site is about?
   It appears to be an app that allows web sites to request customer feedback and respond to it.  It also appears to enable customers to vote for the feedback they like best.
    
   Now go back to the site and comment on various elements of the site.
   First of all, I like the home page design.  The visual with customers at the top is appealing.  Your tabs are easy to find, and so are your four main selling points.  The news feed is in a good location.  Do the business logos at the bottom represent companies that use your app?  Anyway, I think the home page strikes a good balance between providing information but keeping the design simple and easy to digest.  My only real criticism here is that there are some grammatical errors.  You should a proofreader who speaks English as a first language go over this and make some small corrections.
    
   I decided to look through your tabs.  By the way, I would put the Tour and FAQ tabs before Prices as you read from left to right because users will probably want to read about what your app is and how it works before they consider pricing info.
    
   Anyway, the Try tab brought me to a standard registration form, so I skipped this temporarily and went directly to Prices.  Not surprisingly, I was confused here because I didn’t yet know much about your product and how it works, so it was impossible for me to judge which of these services I would need.  In fact, this is the first time it was apparent to me that your product is much more than a simple widget.  It includes the ability to create public and private forums with moderators, surveys, and all kinds of other things.  That’s an entirely different impression than the one I got on the home page.  In any case, this is why I suggested that you move Tour and FAQ before Prices on the home page–at this point, I don’t know enough about your services to understand what I’m choosing when I look at these pricing plans.  However, I liked that you have a 15-day free trial, and I really liked that you only autorenew the free plan.  That’s very reassuring.  In addition, I liked that you offer a 20% discount on annual subscriptions, and it’s fantastic that you consider donating your software to people who are doing charitable work.  On the other hand, I noticed that you didn’t mention which credit cards you accept.  You should make this info available upfront.
    
   My next stop was FAQ. Here, I was expecting to see a bunch of the most common user questions with answers provided by your company.  Instead, I’m seeing something more like a user help forum with user-submitted questions in random order.  It’s fine to have a page like this (maybe called “Help” or “Feedback” or “Ask a Question”), but when I go to a page called an FAQ, I don’t want to have to search through dozens of random user questions to try to find the info I’m looking for.  I want to see maybe 10 to 30 basic questions and answers about your product, what it does, how it can help me, and how I can use it.  Keep in mind that I’ve now visited four pages on your site (Home, Try, Prices, and FAQ), and I still don’t have a good picture of how your service works!
    
   At this point, there were no longer any tabs at the top of my screen, so I had to use my back arrow to return to the last main page (Prices), from which I clicked Tour.  The first thing I noticed: The English contains a lot of mistakes.  For example, the head entitled “How it works?” should be “How does it work?”  There were plenty of other errors too, so, again, you should have a copy editor whose native language is English take care of this.  The mistakes are bad enough that it really affects readability.  For example, you say, “Embody the wishes of users in life in order of importance.”  What does that even mean?
    
   The second thing I noticed was that, as I read the copy, I still wasn’t getting a clear picture of what UserEcho was.  Was it really just a widget that a company could put on their feedback page?  Was it a full customer support forum?  It wasn’t until I scrolled down to the screen shot that I realized that UserEcho is what you demonstrated on your own FAQ page. I would not have known this if I hadn’t been to your FAQ page previously.  The screen shot you currently have is too small to really see clearly, so if I didn’t recognize this as your FAQ page, I still wouldn’t have a good idea what UserEcho is like.
    
   The page called “What are the benefits?” didn’t really help, either.  It did nothing to explain how your product would help me achieve the results you advertise, and it was too brief and poorly written.  Again, the errors in English are preventing you from communicating effectively.  For instance, what are “arbitrary types of reviews”?  That doesn’t make any sense.
    
   The page called “List of features” is kind of overwhelming because I still don’t understand how all these features integrate into the whole UserEcho program.  To give you an example, say that you went to a web site that was selling Microsoft Word.  Say that it showed you a bunch of icons for features like Print Layout, Bullets and Numbering, and Draw Table but never showed you the actual Word program so that you could see how it all fit together.  Say it never even explained that this was a word processing program as opposed to, say, a publishing program or a spreadsheet.  Wouldn’t you be confused?  That’s how I feel on your site.
    
   Finally, I stopped off at your About page.  The pictures put a friendly face on your team, but there are no bios or anything that would inspire my confidence in you.  I also find it a little strange that you have a U.S. mailing address but an international phone number.  And no contact form or dedicated email for technical help…Hmmm…What would I do if I had technical difficulties?
    
   What do you find bothersome? What do you like?
   I like the home page.  But because it’s so nicely done, it leads me to expect a lot more from the site than it delivers.  I find it bothersome that even after reading through the whole site, I don’t get a clear idea of what User Echo is and how it works or why I should use it over other services.
    
   Is it clear that the service has a website?
   I’m not sure what you’re asking here.  I’m already on the web site.  You just referred me to the Tour page.
    
   Would you sign up for a free trial/free account? If not, why?
   Probably not because I still don’t really understand how your service would help me more than other similar services that I’ve seen, and I don’t have a good idea of how it would integrate with my web site.  Also, if I signed up for a free trial, I would want to do so with a company that made me feel comfortable about upgrading, and right now yours doesn’t.  The combination of poor English, an address and phone number in two separate countries, and lack of information about the credit cards you accept and the security of transactions would make me wonder if this was some kind of scam site.
    
   What do you think of the sign up process?
   It wasn’t difficult, though I was confused when you asked me for an “alias.”  You might want to change that to the more familiar “user name.”  I was surprised by how easy it was to get into the system.  I gave you a fake URL for my web site, which you accepted without a problem, and I wasn’t required to answer a confirmation email or anything.  This raises questions for me about security and privacy.  Once inside my account, I realized that what you essentially do is create a feedback page which I can link to from my own site, but the feedback page remains on your server.  This is what I meant when I said previously that I didn’t understand how your app would integrate with my own web site.  I think you need to do a better job of explaining this before I even sign up.
    
   Please share any additional feedback/comments you might have.
   Ok, first I want to address your app itself, and then I want to talk about how you’re selling it.  Most of my understanding of your service comes from reviewing your FAQ page because you apparently display UserEcho in action there.  This, to me, looks like numerous other feedback pages I’ve seen on other sites.  I’m not sure what makes UserEcho different or why I should choose it over other apps.  Is it that your app is cheaper or what exactly?  Because I’ve definitely seen other feedback pages that allow users to vote up specific questions and so on.
    
   Now, in terms of how you’re selling UserEcho…First, I think you need to totally revamp your Tour pages.  I would suggest starting with a video that walks potential users through the software.  Show them the set-up, show them how to organize and respond to user feedback, and so on. Second, I think you need to hire a copywriter whose native language is English to rewrite your “What is UserEcho?” and “What are the benefits?” pages, perhaps even combining them into one.  This page (or these pages) should:
    
   1) Explain what UserEcho actually is and how it integrates into a web site.  Is it truly just a widget?  Is it a feedback forum?  What is it?
   2) Explain why a business should use it, how it can help.  This is where you would list and elaborate on benefits like: 1. “UserEcho saves time for you!  No more sifting through duplicate user questions. UserEcho automatically identifies and eliminates duplicate questions.” 2. “UserEcho improves customer satisfaction. It allows users to vote up questions of concern so that you see major issues right away. Our clients have reported a ___% increase in customer satisfaction since they started using UserEcho!”  And so on…
   3) Now go into more detail about the software and its features.  Don’t just randomly list a bunch of features.  Organize them and present them to potential users by order of importance.  For example: 1. “Control duplicate feedback. Search for an merge duplicate feedback with our ___ feature.” 2. “Organize feedback and comments with category tags” 3. “Administrative support features enable your moderators to leave official responses at the top of the page and chat privately with each other.”  And so on…
    
   Second, I think you need to add an actual FAQ page with standard questions and answers written by a copywriter.  Your current FAQ page should be called “Help” or “Feedback,” and I think you should add a large logo that says “Powered by UserEcho” or similar so that potential customers can see that this is your app in action.
    
   Third, I really think you need to rearrange your home page tabs so that your informational pages come before Prices.  People really need to understand what your service does before they even think of buying.  For instance, when I went to your Prices page and saw you offered a plan with “official representatives” and “simple moderation,” I thought that meant the plan included the services of live moderators.  It took me awhile to realize those were actually software features to support administrative functions.

5. While I was answering, I see that you changed one of the questions above and asked us to try to leave feedback on your FAQ page.  I made up a question, and the software correctly indicated that there were duplicate questions and gave me a selection of such questions to vote up.  So UserEcho seems to be working as advertised on your own site.

6.  
   Thank you for superb suggestions, we arrange it and start implementing it step by step.
    
   Here real example how other companies use our service.
   https://roadmap.cintanotes.com/
   https://feedback.jaycut.com/forum/718-community/
    
   In other words we provide infrastructure that allows.
   Build a user community around your project, manage the feedback and ideas.
    

7. * Visit https://userecho.com. Spend no more than 5-10 seconds on the home page. What do you think the site is about?
   
   From what I read at the bottom of the page, I gather that this is a widget that can be installed on any website to allow users to vote for ideas on how to improve the site.

   * Now go back to the site and comment on various elements of the site.

   Home Page:

   My first impression is that the home page does not perform its primary job – briefly familiarizing the user with the product/company and saying what it does.  I should be able to fully understand this from the home page or from a link off of the home page to a walkthrough or how-to video.  I vaguely understand that the product provides some way to interact with customers/users, but I am definitely not sold and feel a little lost.

   Suggestion 1: Provide a more thorough, but brief description of the product in the top third of the page, possibly incorporate a screenshot into the imagery, rather than just a bunch of people standing in a group (this does not tell me what the product is, or why I should try it).  Alternatively, link to a how-to video or “How it Works” walkthrough.  That way, if I don’t immediately understand, I know how to find out quickly.

   Just another thought before I go on to the second suggestion – is the feedback tab on the right what your product actually is?  If so, that should be highlighted!  Have an arrow with the words “Try our product now” pointing to the feedback tab.

   Suggestion 2: Remove the three dots before the news/description section.  Why are these here?  I would expect a header for the section instead of three dots that don’t tell me anything.

   Suggestion 3: Put the description/news in a separate area.  If the top third of the page sufficiently describes what your product does, have a “Learn More” link with a more in-depth overview of the product.  News should be in a separate section as well, having this on the home page only adds clutter as new users won’t yet be invested in the product and interested in news.

   Suggestion 4: What are the links at the bottom of the page (JayCut, Cintanotes, Etc.).  It seems these would be client’s sites, but there is no header to indicate it.  How about “Visit Current UserEcho Customer Sites” or Examples of Our Work… something along that line.

   FAQ:

   This link takes me to a forum, so it’s misleading.  How about an FAQ page with the top 20 questions and a link stating “Still Can’t Find the Answer?  Try our Forum.”?  Also, once I get into the forum, the top navigation is lost and I feel as if I’m on a separate site.  This template should match the main site template, even if it’s using a different CMS.

   Tour:

   “How it Works?” and “How it looks?” seem awkward.  It should be either “How it Looks” or “How Does it Look?”.

   Also, under the features list, you have: “Want a new feature, feel free to request at our feedback forum https://feedback.userecho.com”

   I think you mean: “Want a new feature? Feel free to request it at our feedback forum here.” where “here” is a link to the forum.

   Simple awkward English grammar/structure errors will detract potential customers.

   Blog/Prices/Other Pages:

   The blog looks like it’s part of the site and well-integrated.  The other pages are as well, and the contact page contains all the important information.  One think I noted that was missing from all but the home page (that I saw) was the logo.  Why isn’t it present above the main navigation bar?  This is important in terms of branding.

   * What do you find bothersome? What do you like?
   
   I believe I mentioned above the things I found bothersome.  I  do like the organization (with the exception of the FAQ being a forum) and the consistency of the design (again, except with the forum).  The ability to log in or sign up with your Google or other account is a huge selling point as well.

   * Visit https://userecho.com/whatisit/. Is it clear that the service has a website?

   While I’m clear there is a website here, somewhere, I’m not sure what website it is because the logo is missing (as mentioned above).  Most users won’t read the address/page title bars.

   Also, the big torn page image looks hand-drawn, which does not match most other elements of the site (I noticed some of these on the blog as well).  Nice, Web 2.0-looking graphics would be better-suited for this purpose.

   * Would you sign up for a free trial/free account? If not, why?

   To give you my honest answer, I wouldn’t.  I might be biased, but I have never been a fan of side-of-the-browser tabs.  I don’t like them because they float while the rest of the page moves, and remind me of some spammy websites that have similar elements.  Now, if I could customize where the feedback button would appear on the page, then I would definitely give it a try if I had a site that had need for it. 

   I took a look at a few of the current user sites, but most were links directly to the forum.  Why not a link to the main site so we can see how userecho is implemented?  Now I can see that this actually an alternative to a forum – differently designed, but I had to read back through the tour to understand this.  Since I’ve spent a while on this site now, I think I should have understood that before – I should know what the product is, exactly, before downloading/signing up.  Do you offer the widgets to put on my site?  Are they ready out-of-the-box for WordPress/other CMSs?  If so, this should be noted in the features section.

   * What do you think of the sign up process?

   The sign-up was easy, but once I got into the admin area, I was a bit confused as to what to do next.  A “How-to” page or getting started video would be appropriate here.  I now see how to customize the widget, and that process appears to be very simple indeed.
   
   * Please share any additional feedback/comments you might have.

   I believe I have covered all the most important things.  I really can’t emphasize enough, however, how important it is to have that logo to the top-left of the navigation bar across every single page.  Branding. Branding. Branding.  You want people to remember your name so they’ll use your service.  Use every opportunity to get it out there!

8. Yes you can put my feedback in the system

9. Visit https://userecho.com. Spend no more than 5-10 seconds on the home page. What do you think the site is about?

   The site is advertising a new method to collect surveys from employees regarding new company projects.
   * Now go back to the site and comment on various elements of the site.
   1)The beginning of the Home Page is informational.  However the bottom of the homepage is confusing.  Explain what the different links are at the bottom of page
   2) Under the link “Try”  should emphasize that the site is free for trial.
   3) Also, how long is the free trial time period (30 days,  50 uses, etc.)?
   4) Under FAQ – there should be questions that are frequently asked and the answers should be provided. 
   5) Need a video on how it works or a demonstration.
   * What do you find bothersome? What do you like?
   1)Under FAQ, why are there no answers but comments.  Why do you have FAQ, bugs, Questions in the FAQ section of website.  This should be left out.
   2) In FAQ – have questions asked and answers.
   3) There are too many big words, a person who does not use the internet might not know what a widget is.  Another example (Akismet spam filtering).  Simplify the wording.
   4) No video on “How It Works”

   * Visit https://userecho.com/whatisit/. Is it clear that the service has a website?
   Yes, it is clear that the service has a website.
   * Would you sign up for a free trial/free account? If not, why?
   No, because I don’t know exactly what I am signing up for. 
   * What do you think of the sign up process?
   The sign up process seems easy, but why do you have to put project name in sign up process.
   Need to sign up first and then get email stating that sign up is complete.  After this process, put in your data for new project.
   
   * Please share any additional feedback/comments you might have.
   Incorporate some of the suggestions above.

10. $5 awarded to greatfeedback4u.

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    Visit https://userecho.com. Spend no more than 5-10 seconds on the home page. What do you think the site is about?
    A new way to listen and engage customers by submitting ideas and voting for them. Works through a widget. A little confused as to how this site works.
    Now go back to the site and comment on various elements of the site.

    The home page is nice, clean and not cluttered which gives it a professional vibe.
    The navigation buttons on the home page are easily visible and accessible.
    The prices page is filled with allsorts of information and features for each plan, I’m a little lost with all this information. To make it easier to understand what each feature means maybe you could add a small description to each feature explaining what it does or it’s use. These descriptions could be hidden and only visible when clicking on the topic like “Merging feedback”, Akismet spam filtering” etc.
    On the “Tour” page I was expecting a video tour. Instead I found written information which was hard to understand and follow. I think the grammar could be improved. I think a short video would appeal more to me.
    Looking at the “About” page I think the pictures of your team could be updated so people take you more seriously.
    The “FAQ” page really shocked me as it was more like a message board or forum. I think a forum is a great idea but I think you need a separate proper FAQ page.

    What do you find bothersome? What do you like?

    I don’t like the navigation button “Try” it seems pointless as it takes me to the same page as sign up for free. It also doesn’t sound very professional; maybe “Join” or Sign Up” would be more appropriate.
    I also think the “Price” button could be changed to “Plans and Pricing”.
    There is grammar and spelling mistakes on a lot of the pages which make the information hard to follow and read for example “After a quick and easy creation of your personal website to communicate with users.You must send back your users where they can offer their ideas, ask questions and thank you.” This isn’t well written and makes it hard to understand.
    There isn’t a space after a lot of the full stops in the websites text. I know this is a small detail but if you want to make this site look professional then I think these small details need to be addressed.
    I think the “list of features” on the “Tour” page is great and very useful.
    I didn’t like that the “FAQ” page didn’t have any navigation buttons like all the other pages.

    “Visit https://feedback.userecho.com it’s real example what’s project owners gets when they start using our service. Try to leave feedback.”
    I was able to leave feedback and I found the process very simple, fast and easy.
    Would you sign up for a free trial/free account? If not, why?
    I don’t think I would sign up for a free account right now. I still don’t fully understand how this site works even after going though all the pages and reading the “tour” page. The website doesn’t sell the service to me.
    What do you think of the sign up process?

    I think it is a great idea that you can sign in with other accounts such as Google, Facebook, Twitter, Yahoo and AOL.
    The “Alias” is a little confusing and maybe you could use a more common term.
    Under the “service plan” you could have a link to the prices page that opens in a new window so customers can review their choice of plan.
    I think the sign up process is simple and easy but maybe too easy. I added a fake website URL and it was accepted. Also I didn’t have to activate my account through a verification email.
    I do like that you are only asking necessary questions in the sign up process. I’m often put off by signing up to things that require addresses, phone numbers, date of birth etc when unnecessary.

    Please share any additional feedback/comments you might have.

    I think the home page looks very professional but other pages lack the same vibe.
    I truly believe fixing the grammar and spelling will help make the information on your site easier to understand.
    You need to clearly state on the home page what this site is all about.
    I think the “Tour” page could be improved and maybe the title could be changed to “How it Works”.
    You need simple step by step instructions that explain exactly how the product you are selling works.
    The speech bubble that first attracted my attention with “2,365 projects” meant absolutely nothing to me but this was the first thing I saw when I viewed the website. I think your logo should be in place of that as your companies identity (logo) doesn’t stand out at all.

     

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    Visit https://userecho.com. Spend no more than 5-10 seconds on the home page. What do you think the site is about?
    A new way to listen and engage customers by submitting ideas and voting for them through a widget. A little confused as to how this site works.
     
    Now go back to the site and comment on various elements of the site.

    The home page is nice, clean and not cluttered which gives it a professional vibe.
    The navigation buttons on the home page are easily visible and accessible.
    The prices page is filled with allsorts of information and features for each plan, I’m a little lost with all this information. To make it easier to understand what each feature means maybe you could add a small description to each feature explaining what it does or it’s use. These descriptions could be hidden and only visible when clicking on the topic like “Merging feedback”, Akismet spam filtering” etc.
    On the “Tour” page I was expecting a video tour. Instead I found written information which was hard to understand and follow. I think the grammar could be improved. I think a short video would appeal more to me.
    Looking at the “About” page I think the pictures of your team could be updated so people take you more seriously.
    The “FAQ” page really shocked me as it was more like a message board or forum. I think a forum is a great idea but I think you need a separate proper FAQ page.

    
    
    What do you find bothersome? What do you like?

    I don’t like the navigation button “Try” it seems pointless as it takes me to the same page as sign up for free. It also doesn’t sound very professional; maybe “Join” or Sign Up” would be more appropriate.
    I also think the “Price” button could be changed to “Plans and Pricing”.
    There is grammar and spelling mistakes on a lot of the pages which make the information hard to follow and read for example “After a quick and easy creation of your personal website to communicate with users.You must send back your users where they can offer their ideas, ask questions and thank you.” This isn’t well written and makes it hard to understand.
    There isn’t a space after a lot of the full stops in the websites text. I know this is a small detail but if you want to make this site look professional then I think these small details need to be addressed.
    I think the “list of features” on the “Tour” page is great and very useful.
    I didn’t like that the “FAQ” page didn’t have any navigation buttons like all the other pages.

    
    “Visit https://feedback.userecho.com it’s real example what’s project owners gets when they start using our service. Try to leave feedback.”
    I was able to leave feedback and I found the process very simple, fast and easy.
     
    Would you sign up for a free trial/free account? If not, why?
    I don’t think I would sign up for a free account right now. I still don’t fully understand how this site works even after going though all the pages and reading the “tour” page. The website doesn’t sell the service to me.
    
    What do you think of the sign up process?

    I think it is a great idea that you can sign in with other accounts such as Google, Facebook, Twitter, Yahoo and AOL.
    The “Alias” is a little confusing and maybe you could use a more common term.
    Under the “service plan” you could have a link to the prices page that opens in a new window so customers can review their choice of plan.
    I think the sign up process is simple and easy but maybe too easy. I added a fake website URL and it was accepted. Also I didn’t have to activate my account through a verification email.
    I do like that you are only asking necessary questions in the sign up process. I’m often put off by signing up to things that require addresses, phone numbers, date of birth etc when unnecessary.

     
    Please share any additional feedback/comments you might have.

    I think the home page looks very professional but other pages lack the same vibe.
    I truly believe fixing the grammar and spelling will help make the information on your site easier to understand.
    You need to clearly state on the home page what this site is all about.
    I think the “Tour” page could be improved and maybe the title could be changed to “How it Works”.
    You need simple step by step instructions that explain exactly how the product you are selling works.
    The speech bubble that first attracted my attention with “2,365 projects” meant absolutely nothing to me but this was the first thing I saw when I viewed the website. I think your logo should be in place of that as your companies identity (logo) doesn’t stand out at all.

     

13. Visit https://userecho.com. Spend no more than 5-10 seconds on the home page. What do you think the site is about?
    
    It is firstly related to business people who wants to engage with their clients. It is abit vague but I cerntainly know that it is a website for businesses.

    Now go back to the site and comment on various elements of the site.
    The image took quite a while to load, I have no idea why. You might want to check the size again. Took around 3 seconds to load with ADSL2+.
    The business-men/women in the photos and the “normal” people makes me think that the website is for relationships between a business and its clients.
    I like the layout, it looks professional and appealing. The shadow underneath the people makes it part of the website. What I mean is that the shadow makes the people as if they are inside/incorporated in the website, and not some extra picture that were added in.
    You pretty much got all that is required from a website. Register/join/trial/faqs/about us buttons, etc…
    What do you find bothersome? What do you like?
    I like the colours and the shadows as explained before. The colours are soothing and are not aggresive. It gives your website a nice and cool atmosphere. That’s the effects of such blue colours.
    It looks neat with careful selection of fonts. The fonts do not irritate the eyes.
    What I don’t like is that the “sign up for free” button is on the side. It is as if you put it aside and is not really noticeable. To be truthful, I actually took some time to find it. Also, I don’t really know what it is about. The sentence “New way to listen and engage your customers” should be on top, or bigger and different font/colour, so that it can attract my eyes more. And by doing so, I would get a sonner hint about the role of your website.
    I like that you show your statistics so early. It provides me with numerical proof that people are actually using your website. I wouldn’t like to be the first one to try it.
    The news box is also nice, it enables any new user to know that you are active and not some “put it there” website. You update regularly and always seek feedbacks to improve your website. That is what that news box tell me. The feedback button does the same. You are seeking feedback from me, suggesting that you are always looking for improvement.
    “Visit https://feedback.userecho.com it’s real example what’s project owners gets when they start using our service. Try to leave feedback.”
    
    
    I am not really sure what you are asking here. It’s a bit confusing if you are asking to leave a feedback on that page. Sure I will do it.
    It is okay. The text box where I am supposed to write the heading of my feedback is confusing. I actually typed in all my feedback in here. And when I clicked “Next” I found out it was only for the header…
    Furthermore, the “next button” kept on refreshing and reloading, it was annoying as it made my browser lag.
    So, you basically used a blog layout for the feedbacks, and other users can comment on it. Is it really to be made public? I think that feedbacks should be only for the private use of your websites. Maybe just show the incorporated feedbacks? Or the best ones?
    I guess it is okay if you want to the opinion of everyone else. But then, you should be more considerate of yours and your clients’ privacy. I did not like the fact that you extracted my information from my facebook account as I wished to stay anonymous. Another feature to try.

    Would you sign up for a free trial/free account? If not, why?
    
    
    No, I wouldn’t.
    I am in no business and I don’t see how this website could help me. Sure I get the feature for feedbacks and vote system but why would I need to sign up, while I could simply open another forum on another website?
    What do you think of the sign up process?
    It is straight forward and easy to follow.

    Please share any additional feedback/comments you might have.
    I don’t like your “FAQ” page, it is basically a forum with people asking questions. FAQ means “frequently asked questions” and that page should show those. A page is most common questions, not a page where any question will go in.
    Just pick the top 10 questions, or something, and post it there without all the “comments” and “votes”. Just answer it! When I visit a faq page, I am expecting my question to be answered clearly, black on white. Not some comments underneath it that are in another language that I don’t comprehend ! Remove the comments and leave the answer.
    I don’t like the fact that you used the “forum” layout for everything, all the layouts are the same. Is there a way for me to edit the appearance of my “forum” page?
    It should be more seen as part of your website as well. Specially “feedback” and “faq” page. Your logo should be on top. The size of the content should be the same as the homepage. At least, have more similarities. Honestly, it needs more organisation as it is pretty much a mess.
    You started well with your homepage, which is really good.
    But click on the “try” link, and BAM! Everything changes… No constant “style”. Even the tabs, ain’t the same format. The “Try” and “Prices” are similar, giving me a familiarity to them. But now press the “FAQ” button, and again BAM! Eveything changes again. As a user, I would be confused, even the tabs are not here anymore !
    The “Try”, “Prices”, “Tour”, “Blog” and “About” are all consistant, but do no really match with the homepage. Simply adding the green colour to your homepage would make them better part of your website. And add your logo/name !
    Talking about logo/name, in your homepage, I think it would be better if it were bigger and on top at the right. When someone looks at a webpage, their eyes automatically look at the upper right side, this is the first impression, and where your logo should be. “Sign Up for free” should be just under the picture or inside it as well. On the right it’s a bit hard to find.
    Last thing, I would think that your “blog” page would be more like the “FAQ” or “feedback” page, and that the “FAQ” page would be like your blog’s page. Feedback can be as simple as a pop-up box, asking you to input your name and feedback and press “ok”.

14. Sorry this hasn’t displayed correctly with bullet points, please scroll down to find my next comment.

15. Sorry this hasn’t displayed correctly with bullet points, please scroll down to find my next comment.

16. Visit https://userecho.com. Spend no more than 5-10 seconds on the home page. What do you think the site is about?

    A new way to listen and engage customers by submitting ideas and voting for them. Works through a widget. A little confused as to how this site works.
     

    Now go back to the site and comment on various elements of the site.

    The home page is nice, clean and not cluttered which gives it a professional vibe.

    The navigation buttons on the home page are easily visible and accessible.

    The prices page is filled with allsorts of information and features for each plan, I’m a little lost with all this information. To make it easier to understand what each feature means maybe you could add a small description to each feature explaining what it does or it’s use. These descriptions could be hidden and only visible when clicking on the topic like “Merging feedback”, Akismet spam filtering” etc.

    On the “Tour” page I was expecting a video tour. Instead I found written information which was hard to understand and follow. I think the grammar could be improved. I think a short video would appeal more to me.

    Looking at the “About” page I think the pictures of your team could be updated so people take you more seriously.

    The “FAQ” page really shocked me as it was more like a message board or forum. I think a forum is a great idea but I think you need a separate proper FAQ page.

     
     
    What do you find bothersome? What do you like?
    
    

    I don’t like the navigation button “Try” it seems pointless as it takes me to the same page as sign up for free. It also doesn’t sound very professional; maybe “Join” or Sign Up” would be more appropriate.

    I also think the “Price” button could be changed to “Plans and Pricing”.

    There is grammar and spelling mistakes on a lot of the pages which make the information hard to follow and read for example “After a quick and easy creation of your personal website to communicate with users.You must send back your users where they can offer their ideas, ask questions and thank you.” This isn’t well written and makes it hard to understand.

    There isn’t a space after a lot of the full stops in the websites text. I know this is a small detail but if you want to make this site look professional then I think these small details need to be addressed.

    I think the “list of features” on the “Tour” page is great and very useful.

    I didn’t like that the “FAQ” page didn’t have any navigation buttons like all the other pages.

     
     
    “Visit https://feedback.userecho.com it’s real example what’s project owners gets when they start using our service. Try to leave feedback.”

    I was able to leave feedback and I found the process very simple, fast and easy.
     

    Would you sign up for a free trial/free account? If not, why?

    I don’t think I would sign up for a free account right now. I still don’t fully understand how this site works even after going though all the pages and reading the “tour” page. The website doesn’t sell the service to me.
     

    What do you think of the sign up process?
    
    

    I think it is a great idea that you can sign in with other accounts such as Google, Facebook, Twitter, Yahoo and AOL.

    The “Alias” is a little confusing and maybe you could use a more common term.

    Under the “service plan” you could have a link to the prices page that opens in a new window so customers can review their choice of plan.

    I think the sign up process is simple and easy but maybe too easy. I added a fake website URL and it was accepted. Also I didn’t have to activate my account through a verification email.

    I do like that you are only asking necessary questions in the sign up process. I’m often put off by signing up to things that require addresses, phone numbers, date of birth etc when unnecessary.

     
    Please share any additional feedback/comments you might have.
    
    

    I think the home page looks very professional but other pages lack the same vibe.

    I truly believe fixing the grammar and spelling will help make the information on your site easier to understand.

    You need to clearly state on the home page what this site is all about.

    I think the “Tour” page could be improved and maybe the title could be changed to “How it Works”.

    You need simple step by step instructions that explain exactly how the product you are selling works.

    The speech bubble that first attracted my attention with “2,365 projects” meant absolutely nothing to me but this was the first thing I saw when I viewed the website. I think your logo should be in place of that as your companies identity (logo) doesn’t stand out at all.

17. 1) “how it works” changed to “How does it work”
    2) “Embody the wishes of users in life in order of importance” changed to “Implement the most important ideas of users.”
     
     

18. $5 awarded to jessicafry.

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