Monitor your clients in realtime and help them.
Target Audience: All webpages can use it.
Website URL: https://vizzop.com
No. of Feedback Providers Requested: 3
Note to Feedback Providers:
Please note that startups are looking for in-depth feedback that gives them thorough, insightful and actionable input. A ‘superficial’ submission that does not add value, is not thorough (i.e. written in a hurry, with poor grammar, punctuation etc.) and does not offer any constructive feedback is not particularly helpful and will therefore be rejected.
Feedback tasks:
1)Visit Vizzop.com. As a potential customer, do you find information that you need to make a purchase?
2)Is Vizzop making an effort to reach out to potential customers? If so how? Do you see any evidence of engagement via blog, twitter or any other medium?
3)Now visit Olark.com. Is it making an effort to connect, empathize with and educate its market? What evidence do you see?
4)Quickly scan a few blog posts of Olark. What do you think is the nature/goal of the content published?
5)Quickly scan twitter and facebook feeds of Olark. What do you think is the nature/goal of the content published?
6)Now google “Vizzop” and go to page 2 of the results. Briefly describe what you see.
7)In your opinion, what could Vizzop do to improve its content-outreach efforts and connect with more potential customers?
1)Visit Vizzop.com. As a potential customer, do you find information that you need to make a purchase? No, all I see is a choice to either create an account or log in.
2)Is Vizzop making an effort to reach out to potential customers? Honestly, I would have to say no. There is not enough information on the site to reach out to the customers. Do you see any evidence of engagement via blog, twitter or any other medium? I do not see anything like those listed. There is not a blog, a twitter a facebook or anything on the site.
3)Now visit Olark.com. Is it making an effort to connect, empathize with and educate its market? What evidence do you see? Yes it is, the first thing I see that popped up is a live chat link on the bottom asking me if I need help. I love seeing this. There is a help link, a contact link, training link and more. There is also a blog section, about section, etc. A lot of relevant information on here.
4)Quickly scan a few blog posts of Olark. What do you think is the nature/goal of the content published? I would have to say that this section is great because it has great details to help a current or future customer get answers and relevant information to a lot of different questions.
5)Quickly scan twitter and facebook feeds of Olark. What do you think is the nature/goal of the content published? I looked at both of the feeds and I really liked them. They are aimed at interacting with the customers like a family. They would make me feel like I was part of a close group.
6)Now google “Vizzop” and go to page 2 of the results. Briefly describe what you see. I see several sites for Vizzop. Twitter, Freelancer, Startup Wizz, Linkedin, Todostartups and a few others that are all relevant to Vizzop.
7)In your opinion, what could Vizzop do to improve its content-outreach efforts and connect with more potential customers? I think for starters, they should add a Facebook and Twitter account on their page and have them more like the Olark site that I visited. Also, they should add a few more pages to their site with relevant information as to what they do and how they are better than their competition. I would think that it would also help if they had some past customer reviews/Testim
1)Visit Vizzop.com. As a potential customer, do you find information that you need to make a purchase?
It seems that you’ve added several features since the last time I visited your site. I like the chat. And the explanation of what VIZZOP is and having the video. All this goes to making it easier as a potential customer to get the information needed.
And, I feel, it could still be easier to understand.
Your secondary title or tag: “Customer Support with co-browsing and chat.” Good. “Leap the gap.” What gap? I’m not saying that there isn’t a gap, but you haven’t made clear what gap you are referring to. If this is a “pain point” for your customers, make it clear, i.e., “Do your customer have to explain what they are seeing, rather than your support team being able to see it for themselves?” “Do you have to depend upon customers being able to communicate the issue, rather than showing you?”
Yes, you do have the explanation below now and . . . I will still clarify what is in the secondary title or tag AND I would resize the photo and/or other spacing so that some of the clarification appears above the fold (scroll) and people can see that there is a video.
The video “In Big: Operator – In Small: Your visitor at your web,” would not make any sense to me if I didn’t know what you already mean. If I were you, I would redo the video showing Vizzop in action. A support person helping a potential customer, showing why it works. Maybe a before Vizzop and after Vizzop to show the frustration without co-browsing and the ease with co-browsing.
Do you provide sufficient information other than that? No. You would want to add additional pages for “About” and “Pricing.” Personally, I don’t want to speak with anyone until I have a little more information . . . until I have some specific questions to ask.
You also could use recommendations.
2) Is Vizzop making an effort to reach out to potential customers? If so how? Do you see any evidence of engagement via blog, twitter or any other medium?
What do you mean by reach out? I don’t see any call to action other than, possibly, the chat in the lower right corner. But there isn’t anything like: “Contact us today to see how we can improve your customer support and increase your revenues.”
I don’t see a link to a blog on the website or icons to take me to your Twitter feed or Facebook fan page or LinkedIn company page.
If that’s what you mean by reach out, I’d say no I don’t see it.
3) Now visit Olark.com. Is it making an effort to connect, empathize with and educate its market? What evidence do you see?
Much more so than Vizzop. If I had to choose Vizzop or Olark based upon the home page, I would go with Olark.
Their tag is great. “Make Customers Happy, One Chat at a Time.” The added “Experience the easiest way to boost your sales, help solve issues and understand your customers with Olark live chat,” addresses the most likely needs of its customers.
The graphic of the support person’s screen provides more information.
While there aren’t any recommendations, they do list several well-known businesses. And it’s navigation bar includes both a “Blog,” “Pricing,” and “About.” It doesn’t have links to its Twitter feed, Facebook fan page, etc., but it does seem to have everything else.
4) Quickly scan a few blog posts of Olark. What do you think is the nature/goal of the content published?
To develop a relationship with its customers and potential customers. To teach about developing a team. To give ideas of how to provide great customer service.
5) Quickly scan twitter and facebook feeds of Olark. What do you think is the nature/goal of the content published?
Twitter. Engagement. Whoever is running Olark’s Twitter feed knows what he (or she) is doing. Retweeting what others are saying about them so it shows up on their page. Responding to questions.
Facebook. Engagement again but there isn’t very much in the way of two-way conversations here as on Twitter. Good use of photos on Twitter, even better here. Showing team. Show work and play in progress.
6) Now google “Vizzop” and go to page 2 of the results. Briefly describe what you see.
I see a listing on StartUpLift from January, but nothing that is directly a link to Vizzop. There are, however, a few “similar pages.”
7) In your opinion, what could Vizzop do to improve its content-outreach efforts and connect with more potential customers?
I think many of the things mentioned above would help. The several improvements to the home page. Additional pages for “About” and “Pricing.” A blog. Presence on social media sites.
Grab the potential customers’ attention and then engage them. Develop a relationship, even though it might not be a personal one.
1) On Vizzop the initial page, without creating an account beforehand, I did not find any evidence or explanation of payment at all.
2) There was no evidence seen of twitter or blog to reach out to customers. I watched the demo, what I could see of it, it was much too small, there still did not seem to be any form of communication given by twitters or blogs or media of any sort.
3) In comparing Vizzop with Olark, I found Olark’s initial page much more informative with a blog, an about column, and even a pricing schedule that you can view before you give information and create an account. I feel with Vizzop, forcing the customer to create an account before having firsthand information is going to hinder its business in a great way.
4) By scanning the blogs, it is not very clear what type of customer service is given or if it is just different customer service contracts, but Olark seems to be a customer service type of job which is greatly driven by keeping its employees happy by scheduling lots of employee socialization events.
5) Olark seems to be a live chat customer service department that works for businesses and contracts with them for their customer services. It seems it is all phases of customer service and not just for one particular business. It mainly seems to help businesses get their websites up and running and keep them improved and on trend.
6) Page two talks a lot about their website development and what is entailed in creating and keeping the websites up and running and the forms of customer socialization that are available with the Google search. With going to Vizzop.com there was no page 2 that I could find. I really did not understand exactly what this question wanted since I could not find a page 2 with Vizzop.com.
7) I feel Vizzop could be much more informative on their startup page. The price was not listed, it is not completely clear about what they do and the demo video was not really visible. I feel that more time could be spent on making their services more clear.
1)Visit Vizzop.com. As a potential customer, do you find information that you need to make a purchase? No, there was only the homepage and then a page for creating an account, which it didn’t really specify what I needed an account for.
2)Is Vizzop making an effort to reach out to potential customers? If so how? Do you see any evidence of engagement via blog, twitter or any other medium? No, I don’t believe they are trying to reach out to customers. There was a small box in the lower right hand corner if a user wanted to ask help which could possibly be used to find out more about the site or product, and a link to a customer service email. Otherwise, there were no other links to anything like Facebook, Twitter, etc.
3)Now visit Olark.com. Is it making an effort to connect, empathize with and educate its market? What evidence do you see? Yes, the user immediately sees a video prominent on the homepage to help users learn about their product. Also, there is a live chat waiting to happen in the lower right hand corner if a user wishes to talk to someone. They also have links to a “features” page, an “about us” page, a blog and pricing info as well. Plus, at the bottom are links to Facebook, Twitter and LinkedIn.
4)Quickly scan a few blog posts of Olark. What do you think is the nature/goal of the content published? The goal seems to be how to use their product, why you should buy it, and keeping their customers happy.
5)Quickly scan twitter and facebook feeds of Olark. What do you think is the nature/goal of the content published? The nature of the content was similar to the blog, keeping customers happy.
6)Now google “Vizzop” and go to page 2 of the results. Briefly describe what you see. Vizzop is obviously global and is offered in countries such as Spain, Holland, and Russia.
7)In your opinion, what could Vizzop do to improve its content-outreach efforts and connect with more potential customers? Have a facebook page or twitter and provide links, also advertise via facebook or other social media.
1)Visit Vizzop.com. As a potential customer, do you find information that you need to make a purchase?
I visited Vizzop.com and the first thing I saw was a picture which gave me an idea as to what vizzop is about and then I saw the information provided below the picture, next to the video. Although not much has been written about vizzop, but the information which has been given is enough to understand what vizzop does. Especially, the demo video was extremely informative. I did understand what vizzop does from the text, but the video was very helpful as it provided me an opportunity to see how it works. But one problem which I had with the video was that the quality of the video is not that high and not everything is clearly visible. I mean the video quality is not one we expect from a professional website. And I also think that the video just ends without a proper close. It seems like it is incomplete. Instead, I would add a message or something towards the end, like ” Vizzop.com” or ” Sign up now” or “We help you serve your clients better” or ” Serve your clients better” etc.. It needs a proper closing. I also could not find any of the pricing details. So, I would say no, I did not find all the information to make a purchase but I saw information which helped me understand what vizzop does.
2)Is Vizzop making an effort to reach out to potential customers? If so how? Do you see any evidence of engagement via blog, twitter or any other medium?
I searched for vizzop on google.com and the results which came back were mostly review websites. The twitter handle for vizzop has only 5 followers and zero tweets. This implies that not enough efforts are being made. Although having a twitter handle is a great way to reach more people and build up a customer base, it needs to be active. Zero tweets will not help gain clients. The twitter account has not been linked to the website too, so if anyone visits the website, they would not even know that vizzop has a twitter page. Also the woorank.com website which rates companies on their internet marketing effectiveness, has given vizzop a rating of 38.7 out of 100 and the average is 50. So, the rating is below average. So, it can be said that efforts are being made by vizzop to reach more people but not enough to actually reach more people. I think it needs to be more active on social networking sites and advertise more.
3)Now visit Olark.com. Is it making an effort to connect, empathize with and educate its market? What evidence do you see?
I visited Olark.com and the website seems great. It does not give a professional vibe like Vizzop.com and has a more fun feel to it. It looks much more interactive, for example, the logo for olark includes a bird and when I put my cursor on the get olark option, a bird pops up. It definitely has made efforts to connect with more people. This is evident by the links to social networking websites which they have provided at the bottom of the page, like facebook, twitter and linkedin. They also have this option to sign up for a live tour and they have also presented the number of countries they serve and names of a few of their clients. I think this helps with the trust factor.
4)Quickly scan a few blog posts of Olark. What do you think is the nature/goal of the content published?
Most of the posts on the olark blog contains tips to improve employee morale and customer service. Some of the posts relate to the changes which are being made to olark and how to use that to get the best results. Most of the posts are The Guru’s Guide to Happiness which gives out tips which a company can follow to improve its services to their clients. The person who writes these articles signs his designation as Customer Happiness Guru. So, it is all about better customer support.
5)Quickly scan twitter and facebook feeds of Olark. What do you think is the nature/goal of the content published?
The twitter account for olark has more than 4500 followers and 5000 tweets. The last tweet was 1 hour ago. So it is definitely active. There are lots of pictures and videos on the account. The tweets are mostly about updates to olark, answers to queries from followers and users and notice about upcoming events. The facebook account has posts relating to happenings of the office and updates to posts on the olark blog.
6)Now google “Vizzop” and go to page 2 of the results. Briefly describe what you see.
Page 2 of the google search results for vizzop includes a post on linkedin and a tweet about vizzop. Some of the other search results which were useful, included an article as to what vizzop is and what is does, information relating to the domain and an article which included a list of softwares which can be used as an alternative to vizzop. I could not find much information about vizzop. Very little has been written about vizzop and the most useful link was the article which gave a list of alternative softwares. Some of the pages were not in English.
7)In your opinion, what could Vizzop do to improve its content-outreach efforts and connect with more potential customers?
I think that Vizzop has a nice website. Although there is not much which one can do on the website except for signing up and watching the video, the website looks quite professional and has given just the right amount of information as to what the software is about. It does not look like a sales pitch. But it is evident from the website itself, that the company is new and not that experienced. So, I think that it needs to add more pages to the website. Pages like a FAQ page, about page, pricing page, testimonial page, upcoming events page etc. would do good. Maybe start a blog. Link the social networking sites. Be more active on these social networking sites and attract more people by constantly tweeting, so that there is no time for people to forget you. Many times, people follow a twitter account if they follow back. So you can also start like that to gain more followers. This is because the more the number of followers, the more the retweets and the more the reach. Get your presence noticed by taking a more active part on these websites.
I’d like to thank you for providing me this opportunity to help you. Good luck with the website! Thanks.
1. Home page is very simplified when i landed on the home page i could see the little description about the Vizzop and the demo video. the site starts the process with the sign up beta account which is good and builds the confidance and strong relationship. i think this is the only way to test the Vizzop to sign up and see the product working. after if some one likes it he will definitely purchase it.
2. i am not able to see any sign of blogging activity on the home page i think it is good idea to patch a social media feeds here to let the users comment on the product demo and share thoughts on the features and functionality. when i saw the video i could see the little share sign on the top right corner of the video player it is good effort but as i said above the site should have social media comment section to improve the sharing process.
3. olark home page has more information which is nicely spread across all over the place so to educate the users olark has the video demo and when you scroll to the bottom it has resources section which offers blogging, handbook and training which i think is powerfull methods today to educate and share the knowledge.
4. the blogging section has the tips and tricks, case studies, features and development categories where user can get it’s required information.
5. facebook and twitter feeds are there to let the users share their thoughts and impressions about the olark
6. on the page 2 there is freelarncer.com startupwizz, on result about similar softwares like vizzop.
7. like i said social media are the biggest advertising tools today to reach more customers you can advertise on facebook and youtube it will be very helpful.